FAQ

We're sorry that your item doesn't meet the usual GREEN SHIRTS quality. Your feedback is valuable to us as we strive to continuously improve the quality of our products.

Please send us the following information for your complaint by email ( service@green-shirts.com ):

1. Order number (found in the order confirmation email - begins with GS-...)
2. Article name
3. Information on the wash cycle, spin speed and detergent
4. Two photos (one of the damaged item and one of the care label)

Ja, unsere Produkte tragen anerkannte Nachhaltigkeitssiegel wie GOTS (Global Organic Textile Standard), Fairtrade, vegan-zertifiziert und TENCEL™. Diese Zertifizierungen werden von unabhängigen Stellen geprüft, nicht von uns selbst vergeben. Zudem setzen wir auf nachhaltige Verpackungen und Veredelungen.

In our online shop, you can either order as a guest or create a user account.

Since we process and ship your order as quickly as possible, cancellation is usually not possible. In many cases, the package is already on its way to you. However, you can refuse delivery or return it as usual.

If you have chosen advance payment as your payment method, you can simply notify us by email ( service@green-shirts.com ) and we will cancel your order.

In rare cases, we no longer have a product in stock because our inventory levels were insufficient.

Either we'll receive new stock shortly and ship it directly, or you can choose an alternative product or we'll refund the missing item. We'll review your request and get back to you as soon as possible.

You can pay us by prepayment, PayPal, instant bank transfer, direct debit, EPS Pay and credit card.

Andorra, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Spain, Slovakia, Sweden, Switzerland, United Kingdom

Delivery and shipping costs depend on the order quantity and shipping destination. We ship all orders climate-neutrally.

Germany:
4.90 € DHL GoGreen (insured)
Free from 80€.

EU and Switzerland:
up to 60 € - 5.90€ DHL GoGreen (insured)
up to 100 € - 6.90€ DHL GoGreen (insured)
Free shipping for orders over 100 €

The goods are shipped with DHL Go Green, insured and CO2-neutral. The packaging is made of elegant, custom-made grass paper. For larger orders, recycled cardboard is used.

You can track your order from the moment it's shipped using the shipment tracking feature. You'll find the tracking link and shipment number in your shipping confirmation.

We usually have the following delivery times:

• within Germany: 3-5 days
• EU countries/Switzerland: approx. 1-3 days longer than within Germany

When paying in advance, delivery times apply from the time the money is received in our account.

Sometimes your order may be delayed due to increased volume.

Please note that some of our textiles are finished on demand, which may result in a slightly longer waiting time.

You have the right to cancel your contract with us within fourteen days without giving any reason. The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.

Returns from Germany:
You can print your return label in your customer account or receive your personal return label directly using this form .

Please print the return label and attach it to your return. Include the delivery note in the package so your return can be more easily identified.

We are happy to assist you with your return. Please send us an email to: service@green-shirts.com

Please note that returns are only free within Germany. For returns from abroad, we unfortunately cannot offer a return label, nor can we cover the return shipping costs. In this case, please send us an email to: service@green-shirts.com

Refunds will usually be made within 14 days of receiving the returned item to the original payment method used.

Did you use a gift voucher when placing your order?
We will then send you a new voucher code via email.
If the amount is higher than your gift card, the difference will be refunded to the payment method used for payment.

Unfortunately, we cannot offer a direct exchange. Please return the item you wish to exchange as usual and simply order the desired item through our online shop.

OR

Please send us the following information by email ( service@green-shirts.com ):

1. Order number (found in the order confirmation email - begins with GS-...)
2. Item name of the item you want to exchange
3. Item name, size and color of the item you would like to have instead

Yes. You can buy gift vouchers here and find detailed information.

However, please note the following points regarding our gift vouchers:

• The voucher can only be used once .
• Multiple vouchers cannot be combined or added together.
• The minimum order value must be at least equal to the voucher value . A lower amount cannot be offset.

Vouchers and promotions cannot generally be combined.

Only one voucher can be redeemed per order.

The 3 for 2 promotion is currently only valid for one product in one color and one size.

Unfortunately, if you mix it doesn't work.

Unfortunately, this is currently not possible for technical reasons.

If you are not sure which size will fit you, take a look at our size guide.

You can find it in the size selection of each product.

Our products are generally vegan. However, for recycled products, we cannot guarantee that no animal-derived ingredients were used during the product's previous life cycle.

GREEN SHIRTS ist ein Onlineshop für nachhaltige Mode – wir kuratieren ausschließlich Kleidung von zertifizierten Eco-Labels wie Bleed, Tentree, Recolution, People Tree, MELA, GIVN, Lotuscrafts, Beflamboyant, Hempage und Organic Basics. Unser Anspruch: „Wear the Change“ – Mode, die gut aussieht und fair sowie ökologisch produziert wird.